Citi is seeking a Cash & Trade Proc Supervisor in Chennai, India, to oversee customer service operations, ensuring efficient issue resolution and compliance with company standards. The ideal candidate should possess customer service experience, strong analytical skills, and effective communication abilities
Job Summary
Working at Citi means joining a team of more than 230,000 dedicated people from around the globe where you'll have the opportunity to grow your career, give back to your community and make a real impact.
The Customer Service Analyst 2 is responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team, addressing external customer issues and providing ongoing customer service support.
The role requires serving as a single point of contact for internal partners and external clients, ensuring customer inquiries are answered efficiently and timely, and conducting necessary analyses to address client needs.
Matching Summary
Match Score: 75
Citi is seeking a Cash & Trade Proc Supervisor in Chennai, India, to oversee customer service operations, ensuring efficient issue resolution and compliance with company standards. The ideal candidate should possess customer service experience, strong analytical skills, and effective communication abilities.
Skills & Requirements
Must-have
Customer service support
Issue identification and resolution
Client inquiry management
Risk assessment and compliance
Nice-to-have
Building client relationships
Presenting concepts and influencing change
Ethical judgment and business practices
Key Requirements
Previous relevant experience preferred
Experience in customer service
Investigative, analytical, and risk management skills
Bachelor's degree/University degree or equivalent experience