Customer Service Manager

Altra Industrial Motion Corp

Changzhou City, China
Drive customer experience excellence
Lead order-to-delivery execution
Promote customer experience
Act as a bridge between Sales and Operations to drive customer experience excellence and IPS China Growth Strategy

Job Summary

  • Act as a bridge between Sales and Operations to drive customer experience excellence and IPS China Growth Strategy.
  • Lead order-to-delivery execution, promoting customer experience (Quality, Service, OTD, Etc.), and supporting sales target achievement.
  • Visualize operational deviations with structured improvement plans, ensuring IPS China delivers Sales commitments.

Matching Summary

Act as a bridge between Sales and Operations to drive customer experience excellence and IPS China Growth Strategy.

Skills & Requirements

Must-have

  • Drive customer experience excellence
  • Lead order-to-delivery execution
  • Promote customer experience
  • Visualize operational deviations
  • Collect VOC
  • Transfer VOC to action plan
  • BI Tools for backlog analysis

Nice-to-have

  • PDCA mindset
  • Sense of urgency
  • Structured improvement plans
  • CI tools

Key Requirements

  • Customer operation team communication
  • VOC collection and transfer
  • Deviation visualization and follow-up
  • BI tools usage

Work Rights

Not specified

Tailored Resume

Cover Letter