Customer Success Manager, Mid-market

LearnUpon

Salt Lake City, Utah, United States
Competitive salary; compyny esop included; benefit...
Hybrid (3 days in-office, 2 days remote)
3-5 years consulting or account management experience
Experience working with enterprise customers
Strong track-record of consultative relationships
LearnUpon is seeking a Mid-Market Customer Success Manager for their Salt Lake City office, focusing on enhancing customer satisfaction and growth. The role involves managing high-value customer accounts, providing consultative support, and collaborating with various internal teams

Job Summary

  • The role involves managing a portfolio of strategic, high-value mid-market customers as their trusted advisor.
  • Employees receive competitive salary, company ESOP, 25 days PTO, private health insurance, and up to 4 weeks working abroad.
  • The company fosters an open, collaborative culture where accomplishments are celebrated and employees act like owners.

Matching Summary

Match Score: 85

LearnUpon is seeking a Mid-Market Customer Success Manager for their Salt Lake City office, focusing on enhancing customer satisfaction and growth. The role involves managing high-value customer accounts, providing consultative support, and collaborating with various internal teams.

Salary

Competitive salary; Company ESOP included; Benefits include 25 days PTO, health insurance, 401k, parental benefits

Skills & Requirements

Must-have

  • 3-5 years consulting or account management experience
  • Experience working with enterprise customers
  • Strong track-record of consultative relationships
  • Excellent communication and presentation skills
  • Ability to multitask with high attention to detail

Nice-to-have

  • Knowledge of online software SaaS products
  • Experience in eLearning or Learning Management
  • Experience working with APIs and Single Sign-on
  • Friendly and supportive attitude maintaining fun atmosphere
  • Drive and energy for fast-paced high-growth environment

Key Requirements

  • 3-5 years experience in customer success or account management
  • Background in software industry preferred
  • Consulting background preferred

Work Rights

Not specified

Tailored Resume

Cover Letter