Sr. Specialized Customer Success Manager, Talent Ai

Workday

Atlanta, GA, USA
Primary location base pyy range: $113,800 usd - $1...
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Customer success framework
Ai in talent acquisition
Strategic customer engagements
** Workday is seeking a Senior Specialized Customer Success Manager for its Talent AI team, focusing on enhancing customer adoption and value realization in AI-powered Talent Acquisition workflows. The role requires strong expertise in customer success within a software environment, particularly in AI/ML and Talent Acquisition. Candidates will enjoy a culture of collaboration and integrity, alongside competitive compensation and flexible work arrangements. **

Job Summary

  • As a Sr. Specialized Customer Success Manager, you will serve as a strategic partner to customers, guiding them through organizational change and workflow redesign to unlock the full value of AI in Talent Acquisition.
  • You will design and own structured success plans for your portfolio, lead proactive customer engagements, and use data to assess adoption and maturity, influencing retention, advocacy, and expansion.
  • The company fosters a culture rooted in integrity, empathy, and shared enthusiasm, offering trust to take risks, tools to grow, and support for long-term development.

Matching Summary

Match Score: 75

** Workday is seeking a Senior Specialized Customer Success Manager for its Talent AI team, focusing on enhancing customer adoption and value realization in AI-powered Talent Acquisition workflows. The role requires strong expertise in customer success within a software environment, particularly in AI/ML and Talent Acquisition. Candidates will enjoy a culture of collaboration and integrity, alongside competitive compensation and flexible work arrangements. **

Salary

Primary Location Base Pay Range: $113,800 USD - $170,800 USD; Additional US Location(s) Base Pay Range: $108,200 USD - $192,200 USD; Bonus/Equity: Role may be eligible for Bonus Plan or commission/bonus and annual stock grants

Skills & Requirements

Must-have

  • Customer Success framework
  • AI in Talent Acquisition
  • strategic customer engagements
  • Talent Acquisition transformation
  • customer adoption and maturity

Nice-to-have

  • organizational change leadership
  • bold ideas and genuine care
  • curious minds and courageous collaborators
  • sun-drenched optimism and drive

Key Requirements

  • 5+ years customer-facing services experience
  • 2+ years AI/ML or data-driven products experience
  • 2+ years Talent Acquisition or HR experience
  • Bachelor's degree or equivalent work experience
  • Ability to travel up to 15%

Work Rights

Not specified

Tailored Resume

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