Technology Support Specialist

University of Arkansas, Fayetteville

Fayetteville, AR, US
Base: $43,923 - $46,000; bonus/equity: not specifi...
Fully remote
Help desk ticketing system
Technology hardware and software support
It support services to end users
The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, and retirement programs

Job Summary

  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, and retirement programs.
  • The Technology Support Specialist is responsible for responding to technical requests, maintaining technology systems, facilitating end user training, and supporting institutional technology operations.
  • The University of Arkansas is committed to equal opportunity and conducts background checks as part of the hiring process to ensure a safe campus community.

Matching Summary

The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, and retirement programs.

Salary

Base: $43,923 - $46,000; Bonus/Equity: Not specified; Benefits: Health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • Help Desk ticketing system
  • Technology hardware and software support
  • IT support services to end users
  • Technical troubleshooting and problem resolution
  • Technology procurement and installation
  • Day shift work schedule
  • On-site position

Nice-to-have

  • Customer service experience
  • Experience with Endpoint Management tools
  • Experience in Systems Administration
  • Ability to work collaboratively
  • Strong interpersonal skills
  • Experience with server management

Key Requirements

  • Bachelor’s degree or equivalent experience
  • At least five years of computer support experience
  • Experience with IT Help Desk ticket tracking system
  • Ability to work regular, reliable on-site shifts
  • Must have legal authority to work in the United States

Work Rights

Must have legal authority to work in the United States

Tailored Resume

Cover Letter