Technical Helpdesk Troubleshooter

KONE Oyj

Acapulco, Mexico
Competitive salary; not specified; comprehensive h...
**
Bachelor's or technical degree
3 years experience in similar position
Advanced knowledge in elevator industry
** KONE Oyj is seeking a Technical Helpdesk Troubleshooter to provide remote technical support to maintenance technicians, ensuring compliance with safety and quality standards. The ideal candidate will hold a relevant degree and possess at least three years of experience in a similar role. **

Job Summary

  • KONE is a global leader providing elevators, escalators, and automatic building doors with a mission to improve urban life flow.
  • The role involves providing remote technical support to maintenance technicians to identify root causes and ensure safety compliance.
  • Candidates will train local technicians, create quality reports, and propose sales solutions to improve equipment reliability.

Matching Summary

Match Score: 75

** KONE Oyj is seeking a Technical Helpdesk Troubleshooter to provide remote technical support to maintenance technicians, ensuring compliance with safety and quality standards. The ideal candidate will hold a relevant degree and possess at least three years of experience in a similar role. **

Salary

Competitive salary; Not specified; Comprehensive health and wellness plan

Skills & Requirements

Must-have

  • Bachelor's or Technical degree
  • 3 years experience in similar position
  • Advanced knowledge in elevator industry
  • Good communication skills

Nice-to-have

  • Knowledge base article creation
  • Sales solution proposal capability
  • Collaborative work environment
  • Safety compliance awareness

Key Requirements

  • Bachelor's or Technical degree in electrical or mechanical field
  • At least 3 years of relevant experience
  • Advanced industry knowledge required

Work Rights

Not specified

Tailored Resume

Cover Letter