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The Laboratory Animal Management Association is seeking a Customer Care Manager for their Allflex division, based in Rahway, New Jersey, with a hybrid work model. The role involves leading the Allflex Tag Customer Care team, managing customer relationships, ensuring operational excellence, and driving continuous improvement in service delivery.
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Job Summary
The Customer Care Manager – Allflex leads the day‑to‑day operations of the Allflex Tag Customer Care team, ensuring quality, accuracy, and efficiency in supporting customers who purchase and use Allflex identification products.
This role serves as the primary escalation point for Allflex tag ordering, product configuration, returns, and troubleshooting, providing leadership, coaching, training, and performance oversight.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable, and will receive a comprehensive package of benefits including medical, dental, vision, retirement, paid holidays, vacation, and sick days.
Matching Summary
Match Score: 75
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The Laboratory Animal Management Association is seeking a Customer Care Manager for their Allflex division, based in Rahway, New Jersey, with a hybrid work model. The role involves leading the Allflex Tag Customer Care team, managing customer relationships, ensuring operational excellence, and driving continuous improvement in service delivery.
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Salary
Base: $87,300.00 - $137,400.00; Bonus/Equity: Annual bonus and long-term incentive, if applicable; Benefits: Medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.