Manager, Customer Success Supply Chain

70

Ft. Worth, TX, US
Competitive wage with shift differential; annual b...
Hybrid
5+ years customer success or supply chain experience
3+ years people management experience
Cpg and ecommerce ecosystem knowledge
The role leads the design and execution of strategic customer engagement across CPG, eCommerce, and prescription channels

Job Summary

  • The role leads the design and execution of strategic customer engagement across CPG, eCommerce, and prescription channels.
  • Candidates must navigate regulated environments such as prescription-based and aesthetics categories while ensuring operational excellence.
  • The company offers a competitive wage with shift differential, annual bonus opportunities, and career advancement through cross-training.

Matching Summary

The role leads the design and execution of strategic customer engagement across CPG, eCommerce, and prescription channels.

Salary

Competitive wage with shift differential; Annual bonus opportunities; Not specified

Skills & Requirements

Must-have

  • 5+ years Customer Success or Supply Chain experience
  • 3+ years people management experience
  • CPG and eCommerce ecosystem knowledge
  • Regulated environment (PDMA) understanding
  • Lean Six Sigma and process improvement skills
  • ERP and Order Management System proficiency

Nice-to-have

  • MBA degree preferred
  • Passion for dermatology and consumer outcomes
  • Experience with digital tools and automation
  • Strong cross-functional collaboration abilities
  • Proven track record in cost-to-serve optimization

Key Requirements

  • Bachelor's degree required; MBA preferred
  • 5+ years progressive experience in relevant industries
  • 3+ years of direct people management experience
  • Knowledge of PDMA compliance and regulatory governance

Work Rights

Not specified

Tailored Resume

Cover Letter