Technical Support Specialist I

RELX TRADING AUSTRALIA PTY LIMITED COMPANY

Shanghai, China
Not specified (assumed on-site based on job location)
3-5 years technical support experience
Microsoft 365 product line proficiency
Azure ad intune dns dhcp knowledge
The Technical Support Specialist I position at RELX Trading Australia involves providing IT support to employees in the Shanghai office, focusing on troubleshooting desktop issues and enhancing service delivery through new technologies like AI. The ideal candidate should have 3-5 years of technical support experience, proficiency in Microsoft 365, and strong communication skills

Job Summary

  • The role involves providing efficient IT support to hundreds of employees at the Shanghai office while meeting strict SLA and CSAT targets.
  • Candidates will actively explore and implement AI tools to optimize helpdesk processes and enhance self-service efficiency.
  • The company offers a comprehensive benefits package including medical insurance, long-service awards, and flexible paid time off.

Matching Summary

Match Score: 85

The Technical Support Specialist I position at RELX Trading Australia involves providing IT support to employees in the Shanghai office, focusing on troubleshooting desktop issues and enhancing service delivery through new technologies like AI. The ideal candidate should have 3-5 years of technical support experience, proficiency in Microsoft 365, and strong communication skills.

Skills & Requirements

Must-have

  • 3-5 years technical support experience
  • Microsoft 365 product line proficiency
  • Azure AD Intune DNS DHCP knowledge
  • Windows Mac OS hardware maintenance
  • AV IT conference room equipment operation

Nice-to-have

  • Open-minded approach to AI adoption
  • Strong communication with SVPs
  • Experience in large-scale user environments
  • User feedback collection skills

Key Requirements

  • College degree or above preferred
  • Microsoft IT certifications preferred
  • English proficiency for normal communication

Work Rights

Not specified

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