Service Center Support Specialist

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
Base: $39,930 - $43,923; bonus/equity: not specifi...
Not specified
Customer-facing agent
Answering departmental switchboard
Receiving work requests
The University of Arkansas is seeking a Service Center Support Specialist to serve as a primary customer service representative for the Facilities Management department. The role involves greeting customers, managing maintenance and project requests, and maintaining key inventory, all while ensuring effective communication and collaboration within the department

Job Summary

  • The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.
  • This position will administer key inventory, take payments/deposits for keys, and process information for vehicle rentals.
  • As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.

Matching Summary

Match Score: 75

The University of Arkansas is seeking a Service Center Support Specialist to serve as a primary customer service representative for the Facilities Management department. The role involves greeting customers, managing maintenance and project requests, and maintaining key inventory, all while ensuring effective communication and collaboration within the department.

Salary

Base: $39,930 - $43,923; Bonus/Equity: Not specified; Benefits: University contributions to insurance, tuition waivers, holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • Customer-facing agent
  • Answering departmental switchboard
  • Receiving work requests
  • Administering key inventory
  • Processing vehicle rentals
  • Proactive customer communication

Nice-to-have

  • Transformational opportunities and skills
  • Welcoming climate and nurturing creativity
  • Healthy work-life balance
  • Vibrant work environment

Key Requirements

  • High school diploma or equivalent
  • Two years of specialized experience
  • General office experience
  • Demonstrated good customer service skills
  • Familiarity with FAMIS
  • Familiarity with Workday

Work Rights

Proof of legal authority to work

Tailored Resume

Cover Letter