Not specified (assumed to be hybrid based on industry standards).
Bachelor's degree in industrial or computer science
2-5 years experience in discrete event simulation
Advanced knowledge of flexsim or similar tools
Autodesk is seeking a Senior Technical Support Specialist with expertise in Discrete Event Simulation (DES) and experience using FlexSim or similar tools to enhance customer support for their products. The ideal candidate should possess strong communication and analytical skills, a proactive approach to problem-solving, and a desire to continuously learn and improve
Job Summary
The role involves resolving complex customer issues across chat, phone, and web channels while providing expert guidance on product features and design automation.
Candidates will be responsible for documenting solutions, performing root cause analysis, and influencing product management through feedback to improve the customer experience.
Autodesk offers a competitive compensation package including base salary, annual cash bonuses, stock grants, and comprehensive health and wellness benefits.
Matching Summary
Match Score: 85
Autodesk is seeking a Senior Technical Support Specialist with expertise in Discrete Event Simulation (DES) and experience using FlexSim or similar tools to enhance customer support for their products. The ideal candidate should possess strong communication and analytical skills, a proactive approach to problem-solving, and a desire to continuously learn and improve.
Salary
Base: $60,100 - $107,690; Bonus/Equity: Annual cash bonuses and stock grants included; Benefits: Comprehensive health, financial, and wellness packages
Skills & Requirements
Must-have
Bachelor's degree in Industrial or Computer Science
2-5 years experience in Discrete Event Simulation
Advanced knowledge of FlexSim or similar tools
Strong troubleshooting and analytical skills
Experience with CAD tools like Fusion or AutoCAD
Nice-to-have
Master's degree in related technical field
Experience with digital twin and Industry 4.0
Proficiency in C++ or Python programming
Background in manufacturing or logistics operations