Base: from 2,000 eur; bonus: up to 10% of basic sa...
Hybrid (bratislava, žilina, košice, or fully remote within slovakia)
5 years experience in similar position
Advanced unix/linux or windows server knowledge
Active english b2 level written and spoken
ESET Software Australia is seeking a Global Technical Support Engineer II to join their hybrid team, providing advanced technical support for ESET products to global partners and distributors. The role requires a strong problem-solving aptitude, excellent communication skills, and proficiency in both English and Slovak, with a focus on independent troubleshooting of complex issues
Job Summary
Join a 20-member team to provide technical support for premium partners and distributors globally.
The role requires independent problem-solving for complex issues involving ESET business products, Windows logs, and network traffic.
Employees receive competitive benefits including healthcare, multispport cards, loyalty allowances, and family events.
Matching Summary
Match Score: 85
ESET Software Australia is seeking a Global Technical Support Engineer II to join their hybrid team, providing advanced technical support for ESET products to global partners and distributors. The role requires a strong problem-solving aptitude, excellent communication skills, and proficiency in both English and Slovak, with a focus on independent troubleshooting of complex issues.
Salary
Base: from 2000 EUR; Bonus: up to 10% of basic salary paid twice per year; Benefits: Health & well-being, Multisport card, Travel card, Supplementary pension saving
Skills & Requirements
Must-have
5 years experience in similar position
Advanced UNIX/Linux or Windows Server knowledge
Active English B2 level written and spoken
Active Slovak B2 level written and spoken
Root cause analysis of logs and network traffic
Nice-to-have
Drive to learn new technologies
Experience with antivirus products
Experience with REST APIs
Knowledge of Microsoft Exchange Server
Excellent communication skills
Key Requirements
At least 5 years of experience on similar position
Active English language min. B2 level
Active Slovak language min. B2 level
Advanced/expert knowledge of UNIX/Linux OS or Microsoft Windows Server
Basic knowledge of RDBMS, Active Directory, GPO, and Network Topology