Service Delivery Specialist

AIAPL ACQUIRE INTELLIGENCE AUSTRALIA

Not specified (considered as "hybrid" based on industry norms).
Experience in telecom service delivery
Knowledge of nbn enterprise ethernet
Strong coordination and stakeholder management
AIAPL Acquire Intelligence Australia is seeking a Service Delivery Specialist to manage the provisioning and activation of enterprise telecommunications services. The ideal candidate should have experience in telecom service delivery, strong coordination skills, and a commitment to customer service

Job Summary

  • This role involves managing the end-to-end provisioning and activation of enterprise telecommunications services within strict SLA and KPI targets.
  • The specialist will coordinate closely with carriers and internal teams to ensure timely delivery and provide clear updates to customers.
  • Candidates are expected to maintain high service standards, document records accurately, and contribute to continuous improvement initiatives.

Matching Summary

Match Score: 85

AIAPL Acquire Intelligence Australia is seeking a Service Delivery Specialist to manage the provisioning and activation of enterprise telecommunications services. The ideal candidate should have experience in telecom service delivery, strong coordination skills, and a commitment to customer service.

Skills & Requirements

Must-have

  • Experience in telecom service delivery
  • Knowledge of NBN Enterprise Ethernet
  • Strong coordination and stakeholder management
  • High attention to detail in reporting
  • Ability to manage multiple orders in SLA environment

Nice-to-have

  • Process improvement identification skills
  • Training initiative support experience
  • Excellent communication and problem-solving
  • Team support and customer focus mindset

Key Requirements

  • Experience in telecom service delivery or provisioning
  • Exposure to NBN Enterprise Ethernet or Telstra Ethernet
  • Proven ability to handle Moves, Adds, and Changes (MACs)

Work Rights

Not specified

Tailored Resume

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