Director, Key Customer Management, Digital Commerce - Social Digital Commerce
Coca-Cola
Shanghai, China
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10+ years fmcg experience
Fluent english and mandarin
Social digital commerce expertise
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Coca-Cola is seeking a Director of Key Customer Management for its Digital Commerce division in Shanghai, China. This role involves managing key digital commerce accounts, driving growth strategies, and building long-term customer partnerships while ensuring alignment across various internal teams.
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Job Summary
This role is accountable for the P&L and overall business results delivery of assigned key digital commerce customers including Douyin, KO estore, and PDD.
The selected candidate must be based in Shanghai and follow a hybrid work setup as this is not a fully remote position.
You will orchestrate cross-functional alignment across RGMX, RTM, Marketing, Supply Chain, Finance, and bottlers to ensure customer plans are executed effectively.
Matching Summary
Match Score: 75
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Coca-Cola is seeking a Director of Key Customer Management for its Digital Commerce division in Shanghai, China. This role involves managing key digital commerce accounts, driving growth strategies, and building long-term customer partnerships while ensuring alignment across various internal teams.
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Skills & Requirements
Must-have
10+ years FMCG experience
Fluent English and Mandarin
Social Digital Commerce expertise
Joint Business Planning leadership
P&L and investment ROI management
Nice-to-have
Strategic partnership building
Matrix environment influence
Senior-level negotiation skills
Agile communication style
Key Requirements
Bachelor's degree in Business or related field
10+ years relevant experience in FMCG
Proven track record in Key Account Management
Strong commercial and financial acumen
Work Rights
Must be based in Shanghai; limited domestic relocation available