Sr. Technical Account Manager, Customer Journeys

Disney

New York, NY, USA
Base: $135,400.00 - $181,600.00 (ny) / $141,600.00...
Hybrid
Technical account management
Customer journey mapping
Product & technology collaboration
Serve as the primary point of contact for internal teams and external partners for the development, review, and approval of partner customer journeys

Job Summary

  • Serve as the primary point of contact for internal teams and external partners for the development, review, and approval of partner customer journeys.
  • Operate at the intersection of commercial strategy and product/technology to optimize partner-integrated experiences across web, mobile applications, set-top boxes, and connected devices.
  • Analyze key performance metrics including subscriber growth, activation, engagement, churn, and lifetime value to assess partner performance and recommend improvements.

Matching Summary

Serve as the primary point of contact for internal teams and external partners for the development, review, and approval of partner customer journeys.

Salary

Base: $135,400.00 - $181,600.00 (NY) / $141,600.00 - $189,800.00 (SF); Bonus/Equity: May be provided; Benefits: Full range provided

Skills & Requirements

Must-have

  • Technical Account Management
  • Customer Journey Mapping
  • Product & Technology Collaboration
  • Data Analysis & Insights
  • Executive-Level Presentations
  • Third-Party Partner Experience

Nice-to-have

  • Customer Experience Audits
  • Subscription Business Acumen
  • AI-enabled Tools Proficiency
  • Global Collaboration

Key Requirements

  • Minimum 7 years experience
  • Bachelor's degree or equivalent experience
  • Willingness to travel

Work Rights

Not specified

Tailored Resume

Cover Letter