Knowledge Analyst

Capita

Home-Based, GBR, United Kingdom
Knowledge management experience
Content design skills
Contact centre operations background
This role is central to enabling high-quality, AI-ready operational knowledge that supports both human advisors and AI agents

Job Summary

  • This role is central to enabling high-quality, AI-ready operational knowledge that supports both human advisors and AI agents.
  • You will create, maintain, and optimise knowledge content that drives accuracy, consistency, and first-time-right outcomes for customers.
  • This is an exciting opportunity to contribute directly to a large-scale AI transformation programme.

Matching Summary

This role is central to enabling high-quality, AI-ready operational knowledge that supports both human advisors and AI agents.

Skills & Requirements

Must-have

  • knowledge management experience
  • content design skills
  • contact centre operations background

Nice-to-have

  • experience with AI-enabled knowledge
  • familiarity with CCaaS platforms
  • strong collaboration skills

Key Requirements

  • experience in technical writing
  • ability to interpret QA and analytics
  • strong capability in plain-English writing

Work Rights

Not specified

Tailored Resume

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