The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by providing a welcoming and professional experience
Job Summary
The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by providing a welcoming and professional experience.
Service Associates are responsible for greeting members, managing check-ins, addressing inquiries, and ensuring the front desk area remains clean and stocked.
Employees must be flexible, adaptive to evolving needs, and committed to following safety protocols while supporting a fun atmosphere.
Matching Summary
The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by providing a welcoming and professional experience.
Skills & Requirements
Must-have
Greet members and guests professionally
Process payments for memberships and retail
Maintain clean and organized front desk area
Handle member inquiries and complaints promptly
Monitor inventory levels for beverages and supplies
Nice-to-have
Experience in the fitness industry
Strong interpersonal and multitasking skills
Familiarity with gym management software
Embraces core values of optimism and teamwork
Ability to work flexible evening and weekend hours
Key Requirements
CPR certification required within 30 days of hire
Previous customer service or front desk experience
Ability to lift more than 40 lbs repeatedly
Must attend all mandatory company trainings within 30 days
Proficiency in MS Office and gym management systems