Support Technique Regional

Ksbgiw

Not specified
Technical expertise for difficult cases
Manage technical complaint files
Support commissioning dossiers
The Support Technique Regional position at Ksbgiw involves independently prioritizing actions and travel to ensure responsiveness to clients and sales teams. The role focuses on handling technical claims, providing expert support during installations, and ensuring quality service delivery through effective communication with various stakeholders

Job Summary

  • Define daily priorities and travel autonomously to ensure responsiveness to clients and sales teams.
  • Handle technical complaint files during warranty periods, acting as a technical expert and interface between various stakeholders.
  • Regularly conduct skills audits of KSB Service Centers and approved Service Partners to define their qualification levels.

Matching Summary

Match Score: 85

The Support Technique Regional position at Ksbgiw involves independently prioritizing actions and travel to ensure responsiveness to clients and sales teams. The role focuses on handling technical claims, providing expert support during installations, and ensuring quality service delivery through effective communication with various stakeholders.

Skills & Requirements

Must-have

  • technical expertise for difficult cases
  • manage technical complaint files
  • support commissioning dossiers
  • ensure quality of intervention reports
  • control external interveners invoices
  • animate service partner network

Nice-to-have

  • autonomy in daily actions
  • commercial problem solving
  • customer relationship management
  • proactive improvement plans

Key Requirements

  • Technical expertise
  • Complaint management
  • Service partner management
  • Skills auditing

Work Rights

Not specified

Tailored Resume

Cover Letter