Execute operational processes for experience evaluation
Design and map service evaluation processes
Conduct data analysis for experience improvement
The main challenge is to execute and ensure the operational processes for the evaluation of the experience and satisfaction of all services offered by Tecnológico de Monterrey
Job Summary
The main challenge is to execute and ensure the operational processes for the evaluation of the experience and satisfaction of all services offered by Tecnológico de Monterrey.
Design and map processes for the evaluation and improvement of both face-to-face and digital service experiences.
Work in conjunction with national areas for listening and continuous improvement to achieve an extraordinary experience in all services of our institution.
Matching Summary
The main challenge is to execute and ensure the operational processes for the evaluation of the experience and satisfaction of all services offered by Tecnológico de Monterrey.
Skills & Requirements
Must-have
Execute operational processes for experience evaluation
Design and map service evaluation processes
Conduct data analysis for experience improvement
Establish and execute SLAs for evaluation services
Track institutional experience KPIs
Nice-to-have
Collaborate with functional owners
Work with national areas for continuous improvement
Transform positively our environment
Develop with transcendental purpose
Key Requirements
Bachelor's degree in Business Administration, Industrial Engineering, Computer Systems Engineering or similar