Senior Technical Customer Support Engineer - Japan (テクニカルカスタマーサポートエンジニア)

ClickHouse

Japan
Remote
Technical support experience
Clickhouse dbms or similar
Cloud/saas platforms experience
This customer-facing role involves owning a wide variety of tasks from support tickets to community support, pre- and post-sales customer activities, and partnering with the Go To Market team on technical aspects of POCs

Job Summary

  • This customer-facing role involves owning a wide variety of tasks from support tickets to community support, pre- and post-sales customer activities, and partnering with the Go To Market team on technical aspects of POCs.
  • You will deliver excellent customer service as a front-line engineer, providing professional response, on-call coverage, and guidance within SLAs on technical cases.
  • The company offers a flexible work environment, employer contributions towards healthcare, stock options, flexible time off, a home office setup stipend, and global gatherings.

Matching Summary

This customer-facing role involves owning a wide variety of tasks from support tickets to community support, pre- and post-sales customer activities, and partnering with the Go To Market team on technical aspects of POCs.

Skills & Requirements

Must-have

  • Technical support experience
  • ClickHouse DBMS or similar
  • Cloud/SaaS platforms experience
  • Linux/Unix experience
  • Kubernetes and containers experience
  • Japanese and English communication

Nice-to-have

  • Teamwork and global engagement
  • Curiosity and continuous learning
  • Passion for open-source software

Key Requirements

  • Prior experience within technical support
  • Experience with customer-facing roles
  • Onsite travel required in Japan

Work Rights

Not specified

Tailored Resume

Cover Letter