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Rocket Mortgage is seeking a Senior Customer Solutions Engineer to provide post-sales technical expertise and support for their products. The ideal candidate will have extensive experience in information technology, project management, and customer-facing roles, focusing on ensuring successful product implementations and customer satisfaction.
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Job Summary
The Senior Customer Solutions Engineer serves as a product expert and trusted advisor for post-sales installation and implementation of company products.
This role requires developing deep technical knowledge of the Rocket product line and delivering highly technical presentations to sales staff and prospects.
Candidates must possess proven critical thinking skills and excellent interpersonal abilities to resolve complex issues across customer environments.
Matching Summary
Match Score: 75
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Rocket Mortgage is seeking a Senior Customer Solutions Engineer to provide post-sales technical expertise and support for their products. The ideal candidate will have extensive experience in information technology, project management, and customer-facing roles, focusing on ensuring successful product implementations and customer satisfaction.
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Skills & Requirements
Must-have
8+ years IT experience
5+ years project management or consulting
Enterprise application development skills
IBM i application development knowledge
Database technologies like Oracle SQL DB2
Customer facing consulting experience
Nice-to-have
Previous travel-oriented position held
Bachelor's degree in related field
Ability to work up to 50% travel
Strong critical thinking and analytical skills
Key Requirements
8+ years in Information Technology position
5+ years Project Management or Consulting experience
5+ years development or change management experience
Bachelor's Degree or equivalent work-related experience