Customer Success Business Partner

Anaplan Asia Pte Ltd

Minneapolis, United States
Base: $130,000—$187,000 usd; bonus/equity: not spe...
On-site
Customer adoption and value realization
Enterprise customer portfolio management
Client-trusted advisor role
The Customer Success Business Partner is primarily responsible for ensuring our customers are adopting our solutions, realizing value and identifying growth opportunities

Job Summary

  • The Customer Success Business Partner is primarily responsible for ensuring our customers are adopting our solutions, realizing value and identifying growth opportunities.
  • Handle a portfolio of Enterprise Customers with a ARR of ~$5.0M with a focus to improve the customer's value and ROI on Anaplan, secure contract renewal, and identify growth opportunities.
  • Safeguard high CSAT/NPS scores; improve customer relationships to reduce detractors and passives and build champions.

Matching Summary

The Customer Success Business Partner is primarily responsible for ensuring our customers are adopting our solutions, realizing value and identifying growth opportunities.

Salary

Base: $130,000—$187,000 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer adoption and value realization
  • Enterprise customer portfolio management
  • Client-trusted advisor role
  • Account team collaboration
  • Platform expansion identification
  • Proactive customer monitoring
  • Implementation success
  • Issue mediation and resolution

Nice-to-have

  • Business transformation enablement
  • Community engagement promotion
  • Model-building best practices advocacy
  • Curiosity and understanding customer operations
  • Adaptability and flexibility
  • Run your own business mentality

Key Requirements

  • 5+ years of experience in account management, consulting, or client services
  • Strong project and program management experience
  • Ability to multitask and prioritize
  • Strong troubleshooting and problem-solving skills
  • Strong communication skills
  • Able to use technology to handle customer portfolio

Work Rights

Not specified

Tailored Resume

Cover Letter