This role will see you take responsibility for delivering a seamless and compliant end‑to‑end scams complaints and resolution journey for RBS
Job Summary
This role will see you take responsibility for delivering a seamless and compliant end‑to‑end scams complaints and resolution journey for RBS.
In a rapidly evolving regulatory and industry landscape you will work across channels and systems to ensure customers experience fair, clear and timely outcomes, while balancing risk, compliance and operational sustainability.
The Everyday Banking team supports the full spectrum of customers’ transaction banking and deposits needs from birth through to retirement.
Matching Summary
This role will see you take responsibility for delivering a seamless and compliant end‑to‑end scams complaints and resolution journey for RBS.
Skills & Requirements
Must-have
Product Owner experience
delivery leader
risk, regulatory, operational environments
emerging technology, data, automation
scams complaints and resolution journey
Agile environment delivery skills
Nice-to-have
customer-first delivery advocate
risk-aware mindset
collaboration with diverse stakeholders
embedding controls by design
Key Requirements
Proven experience as Product Owner
financial services experience preferred
experience with scams, fraud, disputes, complaints