It Technician

Hunter Douglas

Broomfield, CO, United States
$21 - $25 hourly; bonus target range: 5%; benefits...
On-site
First-line technical support
Microsoft 365 support
Itsm processes
The Service Desk Analyst is the first point of contact for IT support, handling incoming support requests via phone, chat, and tickets submitted through the service portal

Job Summary

  • The Service Desk Analyst is the first point of contact for IT support, handling incoming support requests via phone, chat, and tickets submitted through the service portal.
  • This position requires participation in an on-call support rotation, providing out-of-hours support for business impacting emergencies when required to ensure business continuity.
  • Hunter Douglas offers a generous benefits package including medical, dental, vision, life, disability, a 401(k) plan with employer matching, and paid parental leave.

Matching Summary

The Service Desk Analyst is the first point of contact for IT support, handling incoming support requests via phone, chat, and tickets submitted through the service portal.

Salary

$21 - $25 Hourly; Bonus target range: 5%; Benefits: Generous benefits package

Skills & Requirements

Must-have

  • First-line technical support
  • Microsoft 365 support
  • ITSM processes
  • On-call support rotation
  • Remote desktop support tools

Nice-to-have

  • Customer-focused individual
  • Entrepreneurial spirit
  • Internal development focus

Key Requirements

  • Previous Service Desk experience
  • ITSM concepts and processes
  • Microsoft 365 experience
  • Remote desktop support tools experience
  • On-call support willingness
  • Windows OS troubleshooting

Work Rights

Not specified

Tailored Resume

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