Fraud & Claims Operations Representative - Bilingual

Wells Fargo

San Antonio, Texas, US
Not specified; not specified; not specified
Onsite
Bilingual spanish/english speaking proficiency
1+ year customer service support experience
Ability to work on-site in san antonio
This role involves proactively identifying opportunities to improve customer experience while mitigating risks through effective authentication

Job Summary

  • This role involves proactively identifying opportunities to improve customer experience while mitigating risks through effective authentication.
  • The representative will oversee multiple claim types, make decisions using various systems, and contact third parties for research as needed.
  • Candidates must be available to work Sunday through Thursday or Tuesday through Saturday from 2 PM to 11 PM CST.

Matching Summary

This role involves proactively identifying opportunities to improve customer experience while mitigating risks through effective authentication.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Bilingual Spanish/English speaking proficiency
  • 1+ year customer service support experience
  • Ability to work on-site in San Antonio
  • Complete mandatory 4-week onsite training
  • Pass required language assessment

Nice-to-have

  • Experience with fraud claims or banking operations
  • High volume phone call handling experience
  • Strong analytical and problem-solving skills
  • Familiarity with multiple computer systems

Key Requirements

  • 1+ year of customer service support experience
  • Bilingual Spanish/English speaking and listening proficiency
  • Must complete mandatory 4-week onsite training period
  • Must pass required language assessment

Work Rights

Not specified

Tailored Resume

Cover Letter