Director, Customer Experience (cx) Strategy

S&P Global Energy

Base: $126,676 to $253,020; bonus/equity: eligible...
Not specified
Senior strategy or transformation leadership
Influence senior stakeholders without authority
Link customer outcomes to business performance
S&P Global Energy is seeking a Director of Customer Experience Strategy to lead and embed a customer-centric strategy within the Energy division. The role requires strong leadership, strategic influence, and the ability to drive customer-centric behaviors across the organization

Job Summary

  • This senior strategic leadership role focuses on embedding a customer-centric CX strategy that shapes how the Energy division sets priorities and drives growth.
  • The role serves as a catalyst for customer-centric decision-making across all levels of the organization, shifting CX from a support function to a core operating model.
  • S&P Global offers competitive pay, generous time off, continuous learning resources, and family-friendly perks to support employee well-being and career growth.

Matching Summary

Match Score: 85

S&P Global Energy is seeking a Director of Customer Experience Strategy to lead and embed a customer-centric strategy within the Energy division. The role requires strong leadership, strategic influence, and the ability to drive customer-centric behaviors across the organization.

Salary

Base: $126,676 to $253,020; Bonus/Equity: Eligible for annual incentive plan; Benefits: Health care, flexible downtime, retirement planning, and family perks

Skills & Requirements

Must-have

  • Senior strategy or transformation leadership
  • Influence senior stakeholders without authority
  • Link customer outcomes to business performance
  • Deep curiosity about AI and future engagement

Nice-to-have

  • Exceptional communication and storytelling skills
  • Experience in complex matrixed organizations
  • Strong commercial acumen
  • Customer-facing experience

Key Requirements

  • Senior experience in strategy, transformation, or CX
  • Proven ability to influence without direct authority
  • Strong commercial acumen linking outcomes to performance

Work Rights

Not specified

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