Complaint Root Cause Analysis

Barclays

Gurugram, India
Not specified (assumed to be office-based as location is specified).
Sql and python coding proficiency
Deep-dive data analysis skills
Data visualization with tableau
Barclays is seeking a Complaint Root Cause Analysis professional in Gurugram, India, to implement data quality processes and extract insights to improve operations. The role involves deep-dive investigations into customer complaints, utilizing advanced analytics and collaboration with various teams to drive actionable change proposals

Job Summary

  • This role leverages advanced data and analytics to identify and address the root causes of customer complaints across BUK, including those referred to the Financial Ombudsman Service.
  • You will conduct deep-dive investigations into complaint themes and drivers to uncover systemic issues and translate insights into actionable change proposals ensuring full regulatory compliance.
  • The position requires strong collaboration with Product, Journey, Channel, and Operations teams to embed insight-led change initiatives that are monitored and evaluated for scaling.

Matching Summary

Match Score: 85

Barclays is seeking a Complaint Root Cause Analysis professional in Gurugram, India, to implement data quality processes and extract insights to improve operations. The role involves deep-dive investigations into customer complaints, utilizing advanced analytics and collaboration with various teams to drive actionable change proposals.

Skills & Requirements

Must-have

  • SQL and Python coding proficiency
  • Deep-dive data analysis skills
  • Data visualization with Tableau
  • Regulatory compliance knowledge DISP FCA
  • Stakeholder collaboration across teams

Nice-to-have

  • AI and machine learning application
  • Agile working methodologies experience
  • Influencing change in matrix environments
  • Large-scale organization background

Key Requirements

  • Technical proficiency in SQL, Python, and Tableau
  • Experience conducting deep-dive analysis
  • Strong control, governance, and risk mindset
  • Knowledge of DISP and FCA regulatory requirements

Work Rights

Not specified

Tailored Resume

Cover Letter