Customer Quality Manager

JOHNSON CONTROLS

Wuxi, China
**
Customer issue daily management cadence
Customer quality scorecard development
On-site quality reviews with customers
** The Customer Quality Manager position at Johnson Controls in Wuxi, China, is focused on managing customer quality issues, facilitating communication among various stakeholders, and driving corrective actions within the organization. The role requires strong experience in customer quality and operations, as well as excellent communication and problem-solving skills. **

Job Summary

  • This role will drive communication and action collaborating directly with customer focal points for quality, account executives, Quality leaders and other functional experts and leaders.
  • Coordinate customer issues' daily management cadence, to drive problem solving and organize regular tracking meetings with customers to review quality topics and the status of open 8D reports.
  • Effectively engage with your leadership and the broader organization to support a customer-focused culture and create and communicate progress in a way that builds confidence and demonstrates continued progress towards an elite Quality organization.

Matching Summary

Match Score: 75

** The Customer Quality Manager position at Johnson Controls in Wuxi, China, is focused on managing customer quality issues, facilitating communication among various stakeholders, and driving corrective actions within the organization. The role requires strong experience in customer quality and operations, as well as excellent communication and problem-solving skills. **

Skills & Requirements

Must-have

  • Customer issue daily management cadence
  • Customer quality scorecard development
  • On-site quality reviews with customers
  • 8D and A3 problem solving tools
  • Data-driven communication on quality

Nice-to-have

  • Attentive, empathic listening skills
  • Innovative, creative, broad-thinker
  • Elevated self-motivation and assertiveness

Key Requirements

  • Bachelor’s degree in engineering, Quality Management, or related field
  • 10+ years of experience in customer quality
  • Experience in a matured manufacturing environment
  • Ability to develop professional relationships
  • Strong negotiation competences

Work Rights

Not specified

Tailored Resume

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