Customer Quality Manager

Johnson Controls OpenBlue

Customer issue daily management
Develop customer quality scorecard
On-site quality reviews
This role will drive communication and action collaborating directly with customer focal points for quality, account executives, Quality leaders and other functional experts and leaders

Job Summary

  • This role will drive communication and action collaborating directly with customer focal points for quality, account executives, Quality leaders and other functional experts and leaders.
  • Coordinate customer issue‘s Daily management cadence, to drive problem solving and organize regular meetings with customers to review quality topics.
  • Effectively engage with your leadership and the broader organization to support a customer-focused culture and create and communicate progress in a way that builds confidence.

Matching Summary

This role will drive communication and action collaborating directly with customer focal points for quality, account executives, Quality leaders and other functional experts and leaders.

Skills & Requirements

Must-have

  • Customer issue daily management
  • Develop customer quality scorecard
  • On-site quality reviews
  • Data-driven communication on quality

Nice-to-have

  • Innovative and creative thinking
  • Broad-thinking and well-organized
  • Elevated self-motivation and assertiveness

Key Requirements

  • Bachelor’s degree in engineering, Quality Management, or related
  • 10+ years of experience in customer quality
  • Experience in a matured manufacturing environment
  • Familiar with 8D, A3 problem solving tools

Work Rights

Not specified

Tailored Resume

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