Sr. Product Support Tech Advisor

IQVIA UK

Bangalore, India
Salesforce administration and customization
Sales cloud and service cloud
Apex classes, triggers, and visualforce
Manages and coordinates the qualification and deployment of Salesforce-based systems, providing support services for regional and global business applications

Job Summary

  • Manages and coordinates the qualification and deployment of Salesforce-based systems, providing support services for regional and global business applications.
  • Collaborates with business leaders, end users, other IT departments, and software vendors to develop and provide appropriate support strategies.
  • Supports vendor contracts to established service level agreements and maintains knowledge of the IT industry, analyzing tools and technologies to recommend potential solutions.

Matching Summary

Manages and coordinates the qualification and deployment of Salesforce-based systems, providing support services for regional and global business applications.

Skills & Requirements

Must-have

  • Salesforce administration and customization
  • Sales Cloud and Service Cloud
  • Apex classes, triggers, and Visualforce
  • Troubleshoot production issues
  • ITIL v3 Foundation certified
  • System deployment and implementation

Nice-to-have

  • Process improvements and operational delivery
  • Inquisitiveness and strong desire to learn
  • Personable, non-political, non-confrontational
  • Team oriented, adaptable, dependable
  • Influential leadership and customer focus

Key Requirements

  • ITIL v3 Foundation Certification
  • Salesforce.com Certified Administrator
  • Relational database experience
  • System deployment/implementation expertise

Work Rights

Not specified

Tailored Resume

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