Sr Business Process Analyst - Knowledge Management And Ai
Workday
Fully remote
8+ years business process analyst experience
5+ years knowledge management tools and kcs
Process mapping with lean six sigma methodologies
This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support
Job Summary
This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support.
The company is a Fortune 500 leader in AI platforms committed to integrity, empathy, and shared enthusiasm among its workforce.
Candidates will collaborate with technical teams to integrate knowledge management systems and enhance digital agent capabilities using emerging AI technologies.
Matching Summary
This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support.
Skills & Requirements
Must-have
8+ years Business Process Analyst experience
5+ years knowledge management tools and KCS
Process mapping with Lean Six Sigma methodologies
SQL and data visualization tool proficiency
Experience with digital support technologies
Nice-to-have
AI chatbot and automated system experience
Strong written and verbal communication skills
Adaptability in high-growth environments
Collaboration with cross-functional technical teams
Curious minds and courageous collaborators
Key Requirements
Bachelor's degree in related field or equivalent experience
KCS and Lean Six Sigma certification highly desirable
2+ years experience with SQL and data visualization