Sr Customer Service Representative

GPC Tools & Equipment Sydney

Williamsport, PA, United States
Customer order fulfillment
Inventory management
Product sourcing
Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales)

Job Summary

  • Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).
  • Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters.
  • Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Matching Summary

Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).

Skills & Requirements

Must-have

  • customer order fulfillment
  • inventory management
  • product sourcing
  • negotiating sale price
  • customer relationship management
  • order processing

Nice-to-have

  • mentoring lower level employees
  • troubleshooting customer issues
  • proactive sales generation
  • minimizing freight costs

Key Requirements

  • Sr Customer Service Representative experience
  • Ability to place orders up to $5,000 per line
  • Ability to place POs up to $10,000

Work Rights

Not specified

Tailored Resume

Cover Letter