Associate I, Customer Service

Alcon

Bangalore, India
Fully remote
Post-sale technical and non-technical support
Processing incoming orders and transactions
Answering inbound written inquiries
Provide professional and efficient service to Alcon Customers, Sales Force, and internal Alcon departments by processing incoming orders and other transactions

Job Summary

  • Provide professional and efficient service to Alcon Customers, Sales Force, and internal Alcon departments by processing incoming orders and other transactions.
  • Support digital transformation through promotion of digital tools and digital services.
  • Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, PTO for hourly associates, and much more!

Matching Summary

Provide professional and efficient service to Alcon Customers, Sales Force, and internal Alcon departments by processing incoming orders and other transactions.

Skills & Requirements

Must-have

  • Post-sale technical and non-technical support
  • Processing incoming orders and transactions
  • Answering inbound written inquiries
  • Making outbound written interactions
  • Adhere to performance KPIs and metrics

Nice-to-have

  • Promote digital tools and services
  • Collaborate within a dynamic team
  • Professionally working in the grey
  • Mentoring new team members
  • Effortless customer experiences

Key Requirements

  • Graduate
  • Fluent English communication
  • Varied U.S. daytime hours Monday-Friday
  • No travel required
  • No relocation assistance
  • No sponsorship available

Work Rights

Not specified

Tailored Resume

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