Customer Service Advisor

VELUX Group

Netherlands
Competitive salary; not specified; pension: premie...
Hybrid
Excellent dutch language skills
Phone and email communication
Active listening and questioning techniques
The role serves as the primary contact point for customers via phone and email, focusing on providing the best experience regarding daylight and fresh air solutions

Job Summary

  • The role serves as the primary contact point for customers via phone and email, focusing on providing the best experience regarding daylight and fresh air solutions.
  • Employees are responsible for advising dealers, installers, and end-users on product selection while identifying commercial opportunities during every interaction.
  • The company offers a competitive salary package including hybrid work options, 30 vacation days, and a pension scheme with no employee contributions.

Matching Summary

The role serves as the primary contact point for customers via phone and email, focusing on providing the best experience regarding daylight and fresh air solutions.

Salary

Competitive salary; Not specified; Pension: Premievrij; Vacation: 26 days + 4 ADV days; Reimbursement: Travel and home office

Skills & Requirements

Must-have

  • Excellent Dutch language skills
  • Phone and email communication
  • Active listening and questioning techniques
  • Accuracy in decision making
  • Adaptability to changing environment

Nice-to-have

  • Commercial awareness
  • Team player mentality
  • Constructive feedback reception
  • Self-awareness
  • Interest in sustainable living

Key Requirements

  • Fluent in reading and writing Dutch
  • Affinity with customer service systems
  • No specific degree or certification mentioned

Work Rights

Not specified

Tailored Resume

Cover Letter