Tactical Planning Analyst

Urpa

Salford, England, United Kingdom
Base: £33,600 doe + location; bonus/equity: not sp...
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Experience in contact centre planning
Knowledge of telephony and wfm technologies
Strong analytical skills under pressure
** Bupa is seeking a Tactical Planning Analyst to join their team in Salford, England, in a hybrid working capacity. The role involves collaborating with stakeholders, analyzing performance, and developing tactical plans to meet customer demand, while offering a competitive salary and a variety of employee benefits. **

Job Summary

  • This role involves making real-time decisions that impact both employees and customers.
  • You will lead planning meetings and manage incident responses to ensure customer demand is met.
  • Bupa offers a range of benefits including health insurance, an enhanced pension plan, and flexible working options.

Matching Summary

Match Score: 75

** Bupa is seeking a Tactical Planning Analyst to join their team in Salford, England, in a hybrid working capacity. The role involves collaborating with stakeholders, analyzing performance, and developing tactical plans to meet customer demand, while offering a competitive salary and a variety of employee benefits. **

Salary

Base: £33,600 DOE and location; Bonus/Equity: Not specified; Benefits: Fantastic Benefits

Skills & Requirements

Must-have

  • Experience in Contact Centre Planning
  • Knowledge of Telephony and WFM technologies
  • Strong analytical skills under pressure
  • Proficiency in MS Office

Nice-to-have

  • Exceptional communication skills
  • Ability to influence and inspire
  • Experience in stakeholder management

Key Requirements

  • Extensive experience in Contact Centre Planning
  • Hands-on knowledge of Telephony technologies

Work Rights

Not specified

Tailored Resume

Cover Letter