Customer Experience Advisor | S1 | Retail Banking | Sunderland Branch

Santander

Sunderland, United Kingdom
Base: £25,000; bonus/equity: £500 annual cash allo...
35 hours per week, on a rota’d basis monday to saturday, between 8am & 6pm.
Outstanding customer service delivery
Effective communication with customers
First point of contact for customers
Santander is seeking a Customer Experience Advisor for their Sunderland Branch, focusing on delivering exceptional service to customers through various interactions. The role involves assisting with transactions, answering queries, and enhancing the customer experience in a dynamic team environment

Job Summary

  • Santander is evolving into a technology-driven organisation, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
  • As a Customer Experience Advisor, you will be the first point of contact for customers, assisting with transactions, queries, and servicing, building relationships, and finding solutions.
  • Benefits include a starting salary of £25,000 plus a £500 annual cash allowance, 25 days' holiday, company pension contributions, and access to wellbeing programs.

Matching Summary

Match Score: 85

Santander is seeking a Customer Experience Advisor for their Sunderland Branch, focusing on delivering exceptional service to customers through various interactions. The role involves assisting with transactions, answering queries, and enhancing the customer experience in a dynamic team environment.

Salary

Base: £25,000; Bonus/Equity: £500 annual cash allowance; Benefits: 25 days’ holiday plus bank holidays, pension, healthcare, share plans, staff product discounts

Skills & Requirements

Must-have

  • outstanding customer service delivery
  • effective communication with customers
  • first point of contact for customers
  • assisting with day-to-day transactions

Nice-to-have

  • desire to go above-and-beyond
  • effective team working skills
  • flexible, can-do approach
  • openness to broad range of activities
  • ability to grow and adapt

Key Requirements

  • Proven ability to deliver outstanding customer service
  • Ability to communicate effectively with customers
  • Right to work in the UK

Work Rights

Right to work in the UK

Tailored Resume

Cover Letter