Mitarbeiter Kundenservice (m/w/d)

SANTANDER CONSUMER BANK S.p.A

Eisenstadt, Austria
Base: € 30,800.00 gross py for 40 hours/week; bonu...
On-site
Written customer communication
Phone customer support
Customer satisfaction focus
Santander Consumer Bank is seeking a Customer Service Representative (m/w/d) in Eisenstadt, Austria, to engage with customers and address their inquiries effectively. The ideal candidate should possess a commercial education, ideally have some experience in customer service, and demonstrate a service-oriented mindset

Job Summary

  • You will be the central point of contact for our customers, ensuring that concerns are resolved quickly, understandably, and professionally.
  • You will independently and professionally handle customer inquiries, with a focus on written communication, and also assist customers by phone with inquiries regarding our savings product.
  • We offer flexibility with 2 days of home office per week after the onboarding phase, comprehensive training with a buddy system, and opportunities for professional and personal development.

Matching Summary

Match Score: 85

Santander Consumer Bank is seeking a Customer Service Representative (m/w/d) in Eisenstadt, Austria, to engage with customers and address their inquiries effectively. The ideal candidate should possess a commercial education, ideally have some experience in customer service, and demonstrate a service-oriented mindset.

Salary

Base: € 30,800.00 gross per year for 40 hours/week; Bonus/Equity: Performance-related variable component; Benefits: Additional vacation day on birthday, Christmas vouchers, free parking, company events, and more

Skills & Requirements

Must-have

  • written customer communication
  • phone customer support
  • customer satisfaction focus
  • process optimization contribution

Nice-to-have

  • proactive risk management
  • team player
  • continuous learning

Key Requirements

  • Completed commercial apprenticeship
  • Ideally first experience in customer service
  • Structured, accurate, and independent work style
  • High willingness to learn

Work Rights

Not specified

Tailored Resume

Cover Letter