Base: $140,000 to $155,000; bonus: eligible per in...
7+ years reporting experience in operations
Design complaint metric frameworks
Produce thematic analysis reports
This role owns the design and delivery of complaint metric reporting across countries and products to drive operational improvement and regulatory adherence
Job Summary
This role owns the design and delivery of complaint metric reporting across countries and products to drive operational improvement and regulatory adherence.
The position requires producing thematic analysis reports that translate complaint patterns into clear, actionable narratives for management decision-making.
AIG offers a comprehensive Total Rewards Program including health, wellbeing, financial security benefits, and professional development opportunities.
Matching Summary
This role owns the design and delivery of complaint metric reporting across countries and products to drive operational improvement and regulatory adherence.
Salary
Base: $140,000 to $155,000; Bonus: Eligible per incentive plan; Benefits: Comprehensive Total Rewards Program
Skills & Requirements
Must-have
7+ years reporting experience in operations
Design complaint metric frameworks
Produce thematic analysis reports
Build regulatory compliance performance reports
Track workforce capacity metrics
Conduct data quality analysis
Proficiency in SQL PowerBI Cognos
Nice-to-have
Strong analytical skills for executive narratives
Experience presenting to senior management
Championing automation and dashboard adoption
Collaboration with cross-functional teams
Harmonizing reporting methodologies globally
Key Requirements
Bachelor's degree in Business or Data Analytics
7+ years of reporting experience in insurance or financial services
Strong understanding of complaints regulatory frameworks