Base: $20.00-$22.00; bonus/equity: not specified; ...
Hybrid
Lead customer satisfaction improvement initiatives
Follow up with customers within 48 hours
Track trends using freshdesk omni program
Suburban Ford of Romeo is seeking a Customer Satisfaction Representative to enhance customer satisfaction processes and serve as a liaison between the dealership and customers. The role requires strong communication skills and a focus on customer concerns, with a compensation range of $20.00-$22.00 per hour
Job Summary
The role serves as a key liaison between the dealership and customers to ensure concerns are addressed promptly.
Employees will develop continuous improvement plans and track customer survey scores using the FreshDesk Omni Program.
The company offers competitive pay, medical benefits, and a 401(k) retirement plan.
Matching Summary
Match Score: 85
Suburban Ford of Romeo is seeking a Customer Satisfaction Representative to enhance customer satisfaction processes and serve as a liaison between the dealership and customers. The role requires strong communication skills and a focus on customer concerns, with a compensation range of $20.00-$22.00 per hour.