Operations Manager In Us Life & Annuities

DXC Technology Australia & New Zealand

12-15 years us insurance operations experience
5-7 years leadership role experience
Manage subject matter experts team
Lead and manage a diverse team of Subject Matter Experts while building a culture of ownership and continuous learning

Job Summary

  • Lead and manage a diverse team of Subject Matter Experts while building a culture of ownership and continuous learning.
  • Ensure consistent adherence to SLAs, KPIs, and contractual obligations across all operational processes.
  • Collaborate with quality and workforce management teams to identify inefficiencies and drive automation initiatives.

Matching Summary

Lead and manage a diverse team of Subject Matter Experts while building a culture of ownership and continuous learning.

Skills & Requirements

Must-have

  • 12-15 years US Insurance operations experience
  • 5-7 years leadership role experience
  • Manage Subject Matter Experts team
  • Adhere to SLAs and KPIs
  • Data-driven decision making with Power BI

Nice-to-have

  • Cross-functional collaboration skills
  • Automation and digital transformation support
  • Strong interpersonal communication abilities
  • Inclusive environment fostering culture
  • Ability to work under pressure

Key Requirements

  • 12-15 years US Insurance operations experience
  • Minimum 5-7 years in leadership role
  • Graduate degree in any stream
  • LOMA/ALMI/FLMI certifications (preferred)
  • Six Sigma Green Belt or Lean Certification (advantageous)

Work Rights

Not specified

Tailored Resume

Cover Letter