Squad Master/ Senior Customer Journey Expert - Tribe Dbcf Business & Wholesale Banking Delivery

224

Brussels, Belgium
Hybrid (50% presence in office, minimum 2 days/week in brussels hq)
Squad master backlog management
Customer journey ownership
English and french or dutch communication
The job posting is for a Squad Master/Senior Customer Journey Expert at ING Belgium's Business and Wholesale Banking Delivery team, focusing on enhancing customer experiences for business clients. The role emphasizes leadership in managing backlogs, end-to-end ownership of processes, and fostering effective communication with stakeholders

Job Summary

  • The role involves managing the squad's backlog and leading feature intakes while owning key processes for opening accounts for self-employed and legal entities.
  • Candidates must possess a CX mindset, be fluent in English and either French or Dutch, and actively guard prioritization aligned with stakeholders.
  • The position offers a hybrid work model requiring 50% presence at the Brussels HQ within a dynamic team focused on continuous improvement and strategic banking initiatives.

Matching Summary

Match Score: 85

The job posting is for a Squad Master/Senior Customer Journey Expert at ING Belgium's Business and Wholesale Banking Delivery team, focusing on enhancing customer experiences for business clients. The role emphasizes leadership in managing backlogs, end-to-end ownership of processes, and fostering effective communication with stakeholders.

Skills & Requirements

Must-have

  • Squad Master backlog management
  • Customer journey ownership
  • English and French or Dutch communication
  • Non-financial risk management activities
  • Process improvement for account opening

Nice-to-have

  • CX mindset and passion for customer experience
  • Data driven analytical approach
  • Proactive problem identification
  • Team collaboration and leadership qualities
  • Curiosity and eagerness to learn

Key Requirements

  • Fluency in English and French or Dutch
  • Experience in project and process management
  • Self-disciplined and proactive work style

Work Rights

Not specified

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