Job Summary

• The Guest Services Manager will be responsible for all aspects of the Guest Services department using strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve the highest quality guest experience while ensuring compliance with quality and financial standards.
• This role will hire, train, motivate, recognize, coach and develop guest service associates through implementation of incentives and training plans.
• We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us.

Matching Summary

Salary

Base: $80,000 - $85,000 per year; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Flexible spending accounts, Life and accident coverage, Disability, Paid time off, Parental leave, Holidays, Wish day, 401k with employer match, Legal and identity theft plan, Voluntary income protection benefits, Wellness program, Employee Assistance Program

Skills & Requirements

Key Requirements

• 2 to 3 years of management experience
• 3 to 5 years hospitality customer service experience
• Understanding of resort financials
• Proficiency in Microsoft Excel, Word, Outlook
• Strong leadership skills

Work Rights