Quality Coordinator

Solera Holdings, LLC

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Audit calls and processes to identify gaps
Coach supervisors on scoring methods
Conduct calibrations with evaluators
** Solera Holdings, LLC is seeking a Quality Coordinator to enhance their quality assurance processes by auditing performance, coaching evaluators, and proposing improvements. The ideal candidate will have strong analytical skills, excellent communication abilities, and a commitment to customer satisfaction. **

Job Summary

  • The role involves auditing calls and processes to identify gaps and coaching supervisors on performance.
  • Candidates must be able to conduct calibrations with evaluators to ensure consistency across platforms.
  • The successful candidate will analyze statistical data to identify trends and drive quality improvements.

Matching Summary

Match Score: 75

** Solera Holdings, LLC is seeking a Quality Coordinator to enhance their quality assurance processes by auditing performance, coaching evaluators, and proposing improvements. The ideal candidate will have strong analytical skills, excellent communication abilities, and a commitment to customer satisfaction. **

Skills & Requirements

Must-have

  • Audit calls and processes to identify gaps
  • Coach supervisors on scoring methods
  • Conduct calibrations with evaluators
  • Use call monitoring systems
  • Microsoft Office suite proficiency

Nice-to-have

  • Ability to establish effective relationships
  • Strong analytical skills for data interpretation
  • Clear and concise written communication
  • Willingness to explore alternatives
  • Effective presentation in various settings

Key Requirements

  • Proven ability to coach and motivate others
  • Effectively manage conflict situations
  • Quickly grasp new concepts and technologies

Work Rights

Not specified

Tailored Resume

Cover Letter