Base: $106,600 - $160,000 cad; bonus/equity: role ...
Fully remote
Customer relations
Technical acumen
Strategic accounts
The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement
Job Summary
The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
Salary
Base: $106,600 - $160,000 CAD; Bonus/Equity: role may be eligible for bonus/commission/stock grants; Benefits: comprehensive benefits
Skills & Requirements
Must-have
customer relations
technical acumen
strategic accounts
escalated issues
customer support experience
Nice-to-have
sun-drenched optimism
courageous collaborators
empathy
shared enthusiasm
Key Requirements
7+ years of experience in product support, customer success, account management or consulting
5+ years of experience implementing or managing complex SaaS solution
Fluent in French
BS or MS in a Technical Degree or equivalent technical work experience