Emea Workflow & It Solutions Senior Manager (f/m/d)
Danaher UK
Europe
Fully remote
Complex solution installations
Customer support operations
Itil practices
The EMEA WITs Manager (f/m/d) will have responsibility to lead and oversee the regional Workflow & IT Solutions function delivering end‑to‑end complex solution installations and ongoing customer support
Job Summary
The EMEA WITs Manager (f/m/d) will have responsibility to lead and oversee the regional Workflow & IT Solutions function delivering end‑to‑end complex solution installations and ongoing customer support.
Map and optimize customer and internal workflows to reduce cycle time, handoffs, and error rates introducing automation and tooling to improve provisioning, configuration, and incident triage in our installation cycle.
Own regional resourcing model, utilization, and workforce planning; balance in‑house and partner capacity managing budgets and cost controls while maintaining quality and customer outcomes.
Matching Summary
The EMEA WITs Manager (f/m/d) will have responsibility to lead and oversee the regional Workflow & IT Solutions function delivering end‑to‑end complex solution installations and ongoing customer support.
Skills & Requirements
Must-have
complex solution installations
customer support operations
ITIL practices
EMEA regulatory compliance
budget and cost controls
Nice-to-have
intercultural agility
Kaizen
additional EMEA languages
Key Requirements
Bachelor's degree in Computer Science, Information Systems, Engineering, or related field
10+ years in solution delivery
5+ years leading large, distributed teams across EMEA
Proven experience managing large teams and complex projects
Familiarity with security frameworks and EMEA data/privacy regulations