Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
$43,923; not specified; benefits eligible py
Fully remote
Support and maintain technology equipment
Respond to and complete it service tickets
Perform installs, configurations, and updates
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • This position is responsible for the providing service to end users regarding the operation of technology hardware and software by responding to and completing IT service tickets.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Matching Summary

The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.

Salary

$43,923; Not specified; Benefits Eligible

Skills & Requirements

Must-have

  • support and maintain technology equipment
  • respond to and complete IT service tickets
  • perform installs, configurations, and updates
  • function as tier-2 support resource
  • execute IT hardware inventory

Nice-to-have

  • strong customer service skills
  • strong communication skills
  • basic understanding of TCP/IP model

Key Requirements

  • Bachelor's degree or technical training
  • 2+ years computer support experience
  • Experience supporting Windows and Mac computers
  • Experience with Endpoint management software
  • Experience with networking essentials

Work Rights

Proof of legal authority to work in the United States

Tailored Resume

Cover Letter