Customer Operations Manager

Integer

Not specified (assumed to be hybrid based on industry norms).
7+ years medical device experience
Bachelor's degree in business
S&op forecasting process knowledge
Integer is seeking a Customer Operations Manager to lead and advocate for customer needs within their site leadership team. The role requires extensive experience in the medical device industry and focuses on fostering customer relationships, improving operational processes, and driving team performance

Job Summary

  • The primary purpose of this position is to provide leadership, direction, and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer.
  • This role acts as the site-based customer champion responsible for developing the unconstrained unit forecast for the S&OP process and supporting Factory Direct customers.
  • The manager must adhere to all safety, environmental, security, and quality requirements including FDA regulations and ISO Certification standards.

Matching Summary

Match Score: 85

Integer is seeking a Customer Operations Manager to lead and advocate for customer needs within their site leadership team. The role requires extensive experience in the medical device industry and focuses on fostering customer relationships, improving operational processes, and driving team performance.

Skills & Requirements

Must-have

  • 7+ years medical device experience
  • Bachelor's degree in business
  • S&OP forecasting process knowledge
  • ISO certification adherence
  • FDA regulations compliance

Nice-to-have

  • Strong customer advocacy skills
  • Cross-functional collaboration ability
  • Process improvement mindset
  • Strategic relationship building
  • Leadership and team guidance

Key Requirements

  • Minimum 7 years experience in medical device field
  • Bachelor's degree in business or related field
  • Knowledge of Quality Management Systems (QMS)
  • Experience with FDA regulatory requirements
  • Ability to lead Customer Operations teams

Work Rights

Not specified

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