Customer Success Manager (nagoya)

Box

Nagoya, Japan
On-site
Account management experience
Customer relationship building
Product knowledge
Box is a leading company in the cloud content management market, aiming to power how the world works together by providing secure content management, collaboration, and workflow solutions

Job Summary

  • Box is a leading company in the cloud content management market, aiming to power how the world works together by providing secure content management, collaboration, and workflow solutions.
  • The Customer Success Manager will manage all post-sales activities for top and enterprise customers, focusing on building strong relationships, driving adoption, and ensuring customer satisfaction.
  • The role involves collaborating with sales, professional services, product, and engineering teams to integrate Box into customer architectures and provide feedback on product enhancements.

Matching Summary

Box is a leading company in the cloud content management market, aiming to power how the world works together by providing secure content management, collaboration, and workflow solutions.

Skills & Requirements

Must-have

  • Account management experience
  • Customer relationship building
  • Product knowledge
  • Implementation planning and execution
  • Customer retention strategies

Nice-to-have

  • Consulting experience
  • Marketing experience
  • SaaS business experience
  • Team player with energy

Key Requirements

  • 3+ years of account management experience in IT
  • Basic technical knowledge
  • Ability to manage multiple customer relationships

Work Rights

Not specified

Tailored Resume

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