The Digital Solutions Engineer provides technical advice to support a variety of post-sales activities, including installation, testing, integration, and maintenance of Roche Diagnostic products
Job Summary
The Digital Solutions Engineer provides technical advice to support a variety of post-sales activities, including installation, testing, integration, and maintenance of Roche Diagnostic products.
This position will require 25% or greater travel to customer sites for consultation and/or installation, issue resolution, and participation in team meetings as required.
The expected salary range for this position, based on the primary location of Ohio is $81,600 - 151,600 USD Annual.
Matching Summary
The Digital Solutions Engineer provides technical advice to support a variety of post-sales activities, including installation, testing, integration, and maintenance of Roche Diagnostic products.
Salary
Base: $81,600 - 151,600 USD Annual; Bonus/Equity: eligible to earn incentive compensation; Benefits: detailed at the link provided below
Skills & Requirements
Must-have
remote installation and on-site support
technical troubleshooting and issue management
customer needs assessment and expectation setting
solution validation and effectiveness evaluation
healthcare standards and technologies
Nice-to-have
personal expression and open dialogue
genuine connections and mutual respect
advance science and improve healthcare access
creativity and exploring new possibilities
Key Requirements
Bachelor’s Degree in Computer Science, Information Technology, Medical Technology, Life Sciences
Two years of laboratory IT, general IT, product line experience
Four years of experience
Able to travel 25% or more
Currently reside within 50 miles of a major metropolitan US airport
One year of project or process management experience
Fluency with healthcare standards and technologies (HL7, ASTM, HIPAA, Networking, Microsoft Windows, Cache Intersystems)
In-depth knowledge of LIS and laboratory IT processes