Absa Bank Limited seeks a Customer Complaints Officer to provide specialized support for resolving client complaints, ensuring adherence to standard operating procedures. The role requires effective communication, complaint management, and reporting skills, contributing to the bank's commitment to customer satisfaction and risk mitigation
Job Summary
The role involves providing specialist advice to resolve complaints and mitigate risks to the organization.
Candidates will be responsible for logging queries via multiple channels and compiling reports on customer satisfaction.
The position requires strict adherence to standard operating procedures and agreed service level agreement requirements.
Matching Summary
Match Score: 75
Absa Bank Limited seeks a Customer Complaints Officer to provide specialized support for resolving client complaints, ensuring adherence to standard operating procedures. The role requires effective communication, complaint management, and reporting skills, contributing to the bank's commitment to customer satisfaction and risk mitigation.
Skills & Requirements
Must-have
Complaints Management System usage
SOP adherence
SLA timeline management
Report compilation skills
Email and telephone communication
Nice-to-have
Strong problem-solving abilities
Customer satisfaction focus
Exception report handling
Data filtering expertise
Key Requirements
Further Education and Training Certificate (FETC) in Business, Commerce and Management Studies